IT Support Specialist

5 days ago

Nellore, Andhra Pradesh, India beBeeSkillful Full time ₹ 9,00,000 - ₹ 12,00,000
Service Desk Analyst

Job Summary: We are seeking a skilled Service Desk Analyst to provide timely and effective technical support to our customers. As the first point of contact for IT support, you will be responsible for ensuring high levels of customer satisfaction and maintaining seamless support across various IT functions.

Key Responsibilities:

  • Provide first-level technical support and resolve incidents efficiently.
  • Manage service requests, incidents, and changes using ITSM tools (e.g., ServiceNow).
  • Support user onboarding, access provisioning, and basic resource requests.
  • Monitor system health and generate service performance reports.
  • Guide users through self-service portals and support documentation.
  • Coordinate with escalation teams for complex issue resolution.
  • Ensure compliance with SLAs and service quality standards.

Requirements:

  • 2+ years of experience in IT service desk, help desk, or technical support.
  • Hands-on experience with cloud services support (preferably GCP).
  • Proficiency in ITIL framework and service management processes.
  • Strong troubleshooting skills in application and infrastructure support.
  • Familiarity with remote support tools and basic system monitoring.
  • Excellent communication and customer service skills.
  • Ability to manage multiple tickets and priorities simultaneously.
  • Bachelor's or Master's degree in a relevant field.

Benefits:

  • Fast-paced and collaborative work environment.
  • Opportunities to work with global teams and cutting-edge technologies.
  • Continuous learning and certification support.
  • Flexible work arrangements and a strong focus on work-life balance.

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