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Technical Service Specialist
1 month ago
Field Service Engineer 2
Dell Technologies customers rely on our products and services to drive progress. So, we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges, and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.
Key Responsibilities
- Apply technical expertise, peer collaborating, diagnosis tools and analytical practices to resolve customer issues.
- Deliver outstanding on-site support for customer IT operations.
- Plan and lead services for assigned accounts.
- Drive timely onsite services such as break-fix support and proactive maintenance.
- Seek resolution to drive closure of complex issues.
- Code upgrade of various products.
Requirements
- 4 to 6 years of relevant experience.
- Field Working experience of at least 3 -5 years as customer engineer / Field Engineer providing break-fix support.
- Working knowledge of DELL Technologies storage products which includes PowerMAX, Symmetrix, Unity, Isilon, ECS, DD etc.
- Industry certification from Linux, Windows, VMware or Networking.
About Dell Technologies
We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
