
Beauty Lead
1 week ago
Job Summary:
We are seeking a highly skilled and experienced Beauty Lead to head our Beauty Department. The ideal candidate will have strong technical expertise in skin & hair services, sales orientation, and leadership skills to drive client delight and business growth.
Key Responsibilities:
- Drive beauty, derma & product sales targets.
- Implement upselling, cross-selling, and renewal strategies.
Business Growth & Sales
- Maintain high service standards and achieve NPS > 90%.
- Conduct client consultations and resolve concerns efficiently.
- Ensure timely package execution and follow-ups.
Customer Excellence
- Ensure adherence to SOPs, maintain hygiene, and upkeep equipment.
- Monitor product consumption and manage stock levels effectively.
- Document and record data accurately.
Operations & Team Management
- Recruit, train, and motivate the Beauty team.
- Allocate work, manage rosters, and monitor team performance.
- Conduct regular meetings, share promotions/incentives, and resolve grievances effectively.
Leadership Competencies
- Strong technical knowledge in skin & hair services.
- Proven sales ability with target achievement.
- Excellent leadership, communication & interpersonal skills.
- Client-centric with problem-solving abilities.
- Flexibility in handling shifts, relocations, and promotional duties.
What We Offer
- Competitive salary + performance incentives
- Employee perks: discounts on services, products & family courses
- Health benefits & maternity cover as per policy
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