Clinic Operations Manager

23 hours ago

Bareilly, Uttar Pradesh, India beBeeHospitality Full time ₹ 12,00,000 - ₹ 20,00,000

Overview

We are seeking a seasoned Clinic Centre Head to lead our clinic operations and drive business growth. The successful candidate will be accountable for the overall performance of the clinic, including revenue, customer experience, and operational excellence.

This role involves leading cross-functional teams, driving sales, ensuring compliance, and delivering a superior client experience aligned with brand standards.

The ideal candidate will have a proven track record of delivering revenue and leading teams in healthcare, wellness, hospitality, or retail services.

Key Responsibilities:
  • Business & Sales Growth
    • Deliver clinic revenue and profitability targets.
    • Drive sales through consultations, upselling, cross-selling, and service bundling.
    • Track daily/weekly MIS and ensure KPIs are met.
  • Operations & Service Excellence
    • Ensure smooth functioning of all clinic services (slimming, beauty, dermatology, wellness).
    • Maintain hygiene, safety, and quality standards.
    • Oversee inventory, billing, and cash management processes.
  • Team Leadership
    • Manage, coach, and motivate the clinic team (Centre staff, Slimming Heads, Beauty Heads, Counselors).
    • Conduct regular reviews and performance appraisals.
    • Build a culture of accountability, service, and sales focus.
  • Customer Experience
    • Ensure every client receives a consistent, high-quality experience.
    • Resolve escalations and ensure high NPS & client retention.
    • Implement loyalty and referral programs.
  • Compliance & Reporting
    • Adhere to company SOPs and statutory requirements.
    • Ensure proper documentation for audits and reviews.
    • Provide regular performance updates to regional leadership.
  • Business Development
    • Build local tie-ups (RWAs, corporates, gyms, wellness camps) for footfall generation.
    • Partner with marketing & BTL teams for city-specific activations.

Candidate Profile:

  • Graduate / MBA preferred.
  • 6–10 years of experience in healthcare, wellness, hospitality, or retail services.
  • Proven track record of delivering revenue & leading teams.
  • Strong leadership, communication, and problem-solving skills.
  • Customer-first mindset with high ownership.
  • Open to working in a fast-paced, target-driven environment.

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