Project Support Specialist

6 days ago

Rajahmundry, Andhra Pradesh, India beBeeCoordinator Full time ₹ 15,00,000 - ₹ 20,00,000

Job Summary:

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We are seeking a highly skilled Project Coordinator to join our team. In this role, you will be responsible for providing exceptional customer service interaction with our clients, resolving tickets in a timely manner, and escalating key issues to our developers.

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Key Responsibilities:

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  • Respond to client tickets in a timely manner, providing key customer attention and care in order to address all of their questions and concerns.
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  • Understand and escalate software bugs and issues to developers, while making sure to close issue out with client once it is resolved.
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  • Liaison between different internal departments in order to close out and understand issues with clients
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Requirements:

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Strong customer service skills, Bug/issues escalation to various departments, Writing long form articles, Ability to translate your skills to other employees through training or mentoring, Proficient knowledge of Microsoft Office, Strong analytical and problem-solving skills, Demonstrate critical thinking skills, Attention to detail and organization skills, Ability to adapt to changing priorities, Strong interpersonal abilities and communication skills, Ability and interest to work in a geographically diverse environment.

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Preferred Skills:

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  • Zendesk, Customer support experience, Userpilot, My SQL database, Google Suite (Docs, Sheets), Microsoft Office Suite (Word, Excel), Microsoft Teams, Jira, Slack.
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Qualifications:

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A bachelor's degree in a related field of study, [1] + years' experience in a customer service role, [1] + years in managing relationships and expectations with SaaS products.

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Benefits:

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This is an exciting opportunity to join a dynamic team and contribute to the success of our organization. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply.

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