
Global Order Management Specialist
1 week ago
Job Title: Emerging Markets Coordinator
This role involves overseeing the order fulfillment process for regional sales teams within a defined customer service framework. Key responsibilities include validating demand, prioritizing orders, and ensuring timely issue resolution.
Responsibilities:
Validate demand over the horizon and assign priority to orders/customers
Ensure that all necessary documents are submitted to customers on time and in accordance with regulatory requirements
Manage scheduling and material receipt/delivery schedules
Highlight potential issues affecting timelines and take end-to-end ownership of assigned orders for the region
Collaborate with logistics teams to drive shipment planning and mitigate risks/proactively manage delays to avoid demurrage/penalties
Attend relevant meetings to gather data and information on open orders for the region and their status updates
Identify and resolve issues such as artwork approval, batch size, minimum order quantity etc. with concerned stakeholders
Arrange cross-functional meetings to resolve bottleneck-related to priority orders to ensure OTIF is met
Provide analysis on outstanding orders for discussion with the Head of Emerging Market SCM
Required Skills and Qualifications
Advanced expertise in Microsoft Excel and Reporting (VBA Macros, Power BI)
Good understanding with experience of Supply Chain essential, preferably Pharma
Ability to identify areas for improvement and propose innovative solutions
SAP Knowledge Essential
Strong analytical and problem-solving skills; Attention to detail
Effective communication skills
Decision-making, ability to prioritize on a dynamic basis
Negotiation skills / Conflict resolution
Ability to manage multiple stakeholders
Excellent time management skills and ability to meet tight deadlines
Excellent customer service skills
Excellent oral and written communication skills
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