Senior ServiceNow Specialist

2 days ago


Vadodara, Gujarat, India beBeeServiceNow Full time ₹ 90,00,000 - ₹ 1,20,00,000
Job Title: Senior ServiceNow SpecialistDescription:A seasoned professional is required for a full-time remote position to lead the implementation and maintenance of ServiceNow systems.Key Responsibilities:
  • Technical Expertise:
    • Proven knowledge of Flow Designer, business rules, client/server scripts, and ACLs.
    • Demonstrated ability to create catalog items, approval workflows, dynamic forms, and SLAs.
    • Hands-on experience with domain separation, scoped apps, data import/export, and UI policies.
  • Integrations:
    • Proven ability to integrate ServiceNow with third-party systems (e.g., identity platforms, facilities management systems).
  • Metrics & Reporting:
    • Proficient in setting up and tracking metrics like ticket volumes, deflection rates, module usage, and SLA performance.
  • Upgrades & Maintenance:
    • Demonstrated leadership in instance upgrades, patch management, and clone processes.
  • Stakeholder Engagement:
    • Strong collaboration skills with HR, IT, and Facilities teams to define and streamline workflows.
  • Compliance & Governance:
    • Experienced in audit preparation, compliance documentation, and training L1/L2 teams.
About the Role:
  • 100% Remote Work Opportunity
  • Full-time job with immediate start
  • Tools and platforms include ITSM, ITAM, ITOM, CMDB, HRSD, FSM, Workplace Delivery, and EC Pro.


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