Senior Customer Support Manager
1 day ago
Position Overview:
We are seeking a highly skilled and experienced Customer Service Team Lead to join our team. As a key member of our organization, you will be responsible for leading a team of customer support representatives and driving excellent customer service.
Main Responsibilities:
- Lead and manage a team of customer support representatives to ensure exceptional customer service.
- Develop and implement processes and procedures to improve the efficiency and effectiveness of the customer support team.
- Analyze customer feedback and identify areas for improvement in the customer support process.
- Motivate and encourage the team to achieve their targets and goals.
- Ensure that the team is up to date with the latest product and service information.
Requirements:
- Minimum of 8-10 years of experience in a customer support or customer service role, with at least 5 years of experience in a leadership or supervisory role.
- Excellent communication skills, both written and verbal.
- Strong interpersonal skills.
- Strong problem-solving skills and ability to make decisions under pressure.
- Ability to work in a fast-paced environment and manage multiple tasks and priorities.
- Experience with customer support software and tools.
- Ability to analyze data and make data-driven decisions.
Benefits:
This role offers a unique opportunity to develop your leadership skills and contribute to the success of our organization. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
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