Support Manager

3 weeks ago

Ahmedabad, Gujarat, India Intech Systems Full time

Designation: Support Manager CRM.

Location: Ahmedabad.

Experience: 8+ Years.

Job Summary:

- We are seeking an experienced D365 CRM Project Lead to oversee the successful implementation of Microsoft Dynamics 365 Customer Engagement (CE) solutions.

- The ideal candidate will have deep expertise in D365 CRM, strong project management skills, and the ability to drive complex CRM projects from initiation to completion while aligning with business objectives.

Role & responsibilities:.

- In Microsoft Dynamics 365 CRM, providing deep functional expertise.

- Work both as a team player and an individual contributor, taking ownership of critical tasks and driving them to resolution.

- Lead and manage the end-to-end support operations for Microsoft Dynamics 365 CRM solutions.

- Oversee incident management and service requests to ensure timely and efficient support delivery.

- Collaborate with business stakeholders to understand support requirements and ensure alignment with SLAs and business goals.

- Work closely with technical teams to troubleshoot, optimize, and enhance D365 CRM performance.

- Identify and mitigate risks in support operations, ensuring quick resolution of critical issues.

- Manage small-scale CRM implementation projects, system enhancements, and integrations within support engagements.

- Identify recurring issues, drive root cause analysis, and implement preventive measures.

- Proactively analyse customer needs and system usage to drive improvements and identify opportunities.

- Ensure compliance with data security, privacy, and governance policies in support operations.

- Drive user engagement through training, knowledge base updates, and continuous support improvements.

- Monitor support performance metrics, analyze trends, and implement strategies for operational excellence.

- Stay updated with the latest D365 CRM updates, enhancements, and industry best practices to enhance support efficiency.

- Provide leadership, mentorship, and direction to the support team, ensuring alignment with best practices and business goals.

Preferred candidate profile:

Qualifications:

- Bachelors or masters degree in business administration, Information Systems, or a related field.

- 5+ years of experience in Microsoft Dynamics 365 CRM (Customer Engagement), with a focus on support, troubleshooting, and enhancements.

- Proven experience in managing CRM support operations and incident management.

- Prior experience in handling small-scale CRM implementation projects, system enhancements, and integrations.

- Microsoft Dynamics 365 certifications (e. , Microsoft Certified: Dynamics 365 Customer Engagement Functional Consultant Associate) are preferred.

CRM Support & Operations:.

- Expertise in CRM business processes such as Sales, Customer Service, Marketing, and Field Service.

- Strong understanding of case management, service-level agreements (SLAs), and escalation handling.

- Experience in root cause analysis and issue resolution to ensure minimal disruption to business operations.

- Ability to identify recurring issues and implement preventive measures to improve system efficiency.

- Prior experience in CRM migration, data management, and reporting.

- Understanding of CRM automation and workflows, leveraging tools like Power Platform (Power Apps, Power Automate, Power BI) to improve business processes and reporting.

(ref:iimjobs.com)

  • Customer Support Manager

    4 weeks ago

    Ahmedabad, Gujarat, India Reneev Developers Full time

    Job Title: Customer Support Manager (Post-Sales Experience)Location: Jagatpur, Ahmedabad(Open to candidates from Ahmedabad or those willing to relocate with strong Gujarati, English, and Hindi communication skills.)Experience: 4 to 7 yearsSalary Range: ₹4.8 – ₹6.5 LPA (based on experience, capability, and strategic acumen)-----------About the RoleAt...

  • Customer Support Manager

    4 weeks ago

    Ahmedabad, Gujarat, India Reneev Developers Full time

    Job Title: Customer Support Manager (Post-Sales Experience ) Location: Jagatpur, Ahmedabad (Open to candidates from Ahmedabad or those willing to relocate with strong Gujarati, English, and Hindi communication skills.) Experience: 4 to 7 years Salary Range: ₹4.8 – ₹6.5 LPA (based on experience, capability, and strategic acumen) ----------- About...

  • Customer Support Manager

    1 week ago

    Ahmedabad, Gujarat, India Reneev Developers Full time

    Job Title: Customer Support Manager (Post-Sales Experience ) Location: Jagatpur, Ahmedabad (Open to candidates from Ahmedabad or those willing to relocate with strong Gujarati, English, and Hindi communication skills.) Experience: 4 to 7 years Salary Range: ₹4.8 – ₹6.5 LPA (based on experience, capability, and strategic acumen) ----------- About...

  • Manager - Customer Support

    2 weeks ago

    Ahmedabad, Gujarat, India IDX Full time

    End-to-End Client Management: Take full ownership of all client requests. This includes picking up new requests, acknowledging them, performing necessary updates, conducting quality assurance (QA), and replying to clients once the work is live.- Client Relationship Building: Develop proactive and effective relationships with clients to improve the management...

  • SAP PP/QM Consultant

    3 days ago

    Ahmedabad, Gujarat, India TRDFIN Support Services Pvt Ltd Full time

    Mandatory Skills:Strong expertise in SAP PP (Production Planning) and SAP QM (Quality Management)5–6 years of hands-on experience in PP & QMExposure to 1–2 End-to-End Implementations and Support ProjectsStrong understanding of integration with CO (Controlling) for Process Industry & Discrete ManufacturingExperience in QM with Serial Number and HU...

  • Sap Pp/qm Consultant

    45 minutes ago

    Ahmedabad, Gujarat, India TRDFIN Support Services Pvt Ltd Full time

    Mandatory Skills: Strong expertise in SAP PP (Production Planning) and SAP QM (Quality Management)5–6 years of hands-on experience in PP & QMExposure to 1–2 End-to-End Implementations and Support Projects Strong understanding of integration with CO (Controlling) for Process Industry & Discrete Manufacturing Experience in QM with Serial Number and HU...

  • SAP PP/QM Consultant

    4 days ago

    Ahmedabad, Gujarat, India TRDFIN Support Services Pvt Ltd Full time

    Mandatory Skills: Strong expertise in SAP PP (Production Planning) and SAP QM (Quality Management) 5–6 years of hands-on experience in PP & QM Exposure to 1–2 End-to-End Implementations and Support Projects Strong understanding of integration with CO (Controlling) for Process Industry & Discrete Manufacturing Experience in QM with Serial Number and HU...

  • IT Support Specialist

    20 hours ago

    Ahmedabad, Gujarat, India beBeeTechnical Full time ₹ 18,00,000 - ₹ 30,00,000

    Job OpportunitySeeking a skilled IT engineer to provide computer hardware and software support services. This role requires working on-site or remotely, assisting with hardware installations, software upgrades, systems integrations, and basic IT-related issues.To succeed as an IT engineer, you should possess extensive knowledge of home and office systems,...

  • Technical Support Specialist

    3 days ago

    Ahmedabad, Gujarat, India beBeetechnical Full time ₹ 8,00,000 - ₹ 10,00,000

    Job OpportunityTechnical Support SpecialistThis role involves providing remote conference room and audio-visual support. The technical support specialist will be responsible for delivering seamless operations for global meetings, events, and webcasts.Responsibilities:Manage video conferencing, audio/visual, and webcasting technologies.Assist in scheduling,...

  • HR Support Specialist

    4 days ago

    Ahmedabad, Gujarat, India beBeeSupport Full time

    Job OverviewWe are seeking a highly organized and detail-focused HR Support Specialist to provide administrative assistance to senior management and support various HR operations.This role demands excellent communication skills, multitasking ability, and a strong sense of confidentiality and professionalism. Key ResponsibilitiesRecruitment Support: Assist in...