Senior Cybersecurity Engineer

2 weeks ago


Chennai, Tamil Nadu, India Movate Full time
Job Summary

Movate is seeking a highly skilled Senior Cybersecurity Engineer to join our team. As a key member of our Technical Assistance Center (TAC), you will be responsible for providing top-notch technical support to our customers.

Key Responsibilities:
  • Minimum 3+ years of experience in TAC environments, with a strong focus on firewall and SASE domains.
  • Ability to work in a fast-paced, dynamic environment with a high emphasis on customer satisfaction.
  • Demonstrate expertise in troubleshooting complex issues and delivering exceptional customer experiences.
  • Manage case queues and clear cases before the end of each shift.
  • Support customers with Netskope products and services.
  • Update ZD with case updates and set SLAs accordingly.
  • Effectively manage caseloads and backlogs, driving them towards closure.
  • Take ownership of problem resolution, reproduction, and escalation.
  • Educate customers on security best practices and provide guidance on network security technologies.
Requirements:
  • Excellent communication skills and ability to articulate complex technical concepts.
  • Strong fundamental networking skills, including TCP/IP protocol suite and OSI layered architecture.
  • Expertise in network security technologies such as proxies, NG firewalls, SSL/IPSec, VPNs, and SSO.
  • Familiarity with DLP and encryption gateways.
  • Proven knowledge of security, firewalls, access control, vulnerability management, and intrusion detection.
  • Ability to understand and troubleshoot various network problems using utilities like lookup, traceroute, ping, netstat, and packet sniffers like Wireshark and TCP dump.
  • International support experience preferred.
  • CCNA certification preferred.
What We Offer:
  • A competitive salary range of $120,000 - $180,000 per annum.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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