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Global Connectivity Expert

3 weeks ago

Rajahmundry, Andhra Pradesh, India beBeeNetwork Full time ₹ 10,00,000 - ₹ 15,00,000

Job Title: Remote Network Support Specialist

Job Description:

We are seeking a highly skilled and experienced Remote Network Support Specialist to join our team. As a key member of our support team, you will provide direct remote support for consultants and local IT teams in India and Singapore.

This role is critical to the pilot deployment of a new enterprise connectivity initiative, with future rollout planned across multiple countries. You will be responsible for troubleshooting and resolving network connectivity issues, configuring routers and VPNs, and providing step-by-step guidance to end-users during live troubleshooting calls.

Key Responsibilities:

  • Provide remote technical support for consultants and local IT teams.
  • Configure and troubleshoot network devices, including routers and VPNs.
  • Walk end-users through solutions during live troubleshooting calls.
  • Document troubleshooting workflows and escalate to global IT teams when needed.
Required Skills and Qualifications:
  • 4+ years of experience in Network Support/IT Infrastructure roles.
  • Proven experience configuring routers, VPNs, and enterprise Wi-Fi devices.
  • Ability to explain and walk through router configuration processes (CLI/GUI).
  • Strong knowledge of VPN technologies (IPSec, SSL, Cisco AnyConnect, Zscaler, etc.).
  • Hands-on troubleshooting with Netgear Nighthawk or equivalent devices.
  • Excellent English proficiency, with ability to guide consultants and IT staff effectively.
Nice to Have:
  • Experience supporting enterprise or consulting environments.
  • Exposure to large-scale multi-country IT support rollouts.