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Technical Service Manager
1 week ago
Job Description
The role of Senior Consultant Specialist involves providing 2nd and 3rd line support to a portfolio of SaaS applications used by 220,000 employees across the group. As a technical SME on these applications, you will work with the Technical Product Manager of WE&O to manage relationships with SaaS vendors, complete IT governance activities, and manage changes and major incidents.
You will act as the IT Service Owner or Delegate for a subset of the applications in the Corporate Services estate, work on new initiatives to enhance the portfolio of applications, and provide consultancy and advice to aid in enhancing the Colleague Experience of Corporate Services Technology.
