Manager, Technical Professional Services
4 weeks ago
You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are more than 40,000 #FiservProud innovators delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv.
Responsibilities
Requisition ID R-10340187 Date posted 07/26/2024 End Date 08/10/2024 City Pune State/Region Maharashtra Country India Location Type OnsiteCalling all innovators – find your future at Fiserv.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Manager, Technical Professional ServicesWhat does a successful Manager, Technical Professional Services (Implementation Analyst) do?
As an Implementation Consultant, you will be responsible for onboarding and rolling out of new clients on our standard integration platform. You will be required to work directly with the client to perform these implementations, consult on the product suite and / or discuss application design. You will also be responsible for early engagement with Project/Implementation managers from other Fiserv teams and/or clients, identify/help clear roadblocks, negotiate deadlines, define priorities with implementation engineers, and manage risks.
What you will do
You will perform implementations for Fiserv's clients via telephone, e-mail, and web-based contact channels. Deliver professional and timely client/internal communications regarding current implementation/support cases. You will thoroughly track, organize, and document all product and support related activities. You will develop and maintain a full understanding of Fiserv products and services and stay abreast of relevant industry trends and best practices. Handle mission critical projects during and after implementation. Analyze Network issues understand the flows and dependencies and discuss it with the Network engineers. Accountable for driving production incidents to resolution, by analyzing and coordinating with the required parties and always acting as the owner and leader of the situation. Discuss technical issues with business analysts and developers. Recreate problem locally and identify underlying defects. Perform technical evaluation of the defects.What you will need to have
12+ years of relevant experience Knowledge of SQL Financial industry experience Strong self-motivation with excellent time management skills, including ability to work on time sensitive projects to meet deliverables by expected due date. Analytical skills to assess client business need, identify solutions, and manage requirements. Work on multiple projects in parallel. Excellent communication skills including written and verbal. Possess excellent organizational and interpersonal skills, with good follow-up skills and attention to detail. Proficient in computer systems and personal computer use Knowledge of business methods and practices in the financial services industry is highly desirable. Ability to work independently and collaboratively. Creative problem-solving skills Strong analytical and troubleshooting abilities. Ability to exercise appropriate judgment/decision making skills to ensure client success. Initiate and or attend troubleshooting sessions during regular and after hours when needed on priority. Work with internal teams on process improvements. Manage priorities within and across projects based on a faced paced culture while continuing to focus on quality of deliverables. Incumbent may coach, cross-train, strain, assist, and in general help others as assigned.What would be great to have
Experience with financial wires, risk and fraud tied to financial wires is a plus Experience with FedNow and/or Real Time Payments is a plus Experience with Microsoft Windows Workstation and Server operating systems, physical and virtual environments Experience with peripheral deployments Basic understanding of data communications and LAN/WAN Previous customer service experience Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).What you should know about us:
Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune magazine's "World's Most Admired Companies" 9 of the last 10 years, one of Fast Company's Most Innovative Companies, and a top scorer on Bloomberg's Gender-Equality Index, we are committed to innovation and excellence.
Our commitment to Diversity and Inclusion:
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