Technical Field Services Professional
4 days ago
Job Title: Technical Field Services Professional
Description: We are seeking an experienced Technical Field Services Professional to join our team.
About the Role:
This is an exciting opportunity to work with a world-class organization dedicated to delivering innovative scientific solutions.
As a Technical Field Services Professional, you will be responsible for installing, maintaining, and repairing our cutting-edge instruments, working closely with customers to ensure seamless operations.
Responsibilities:
- Providing expert technical support to customers, troubleshooting and resolving complex issues
- Developing and delivering customized solutions to meet customer needs
- Collaborating with cross-functional teams to ensure timely and effective resolution of customer issues
- Conducting site visits to assess customer needs and provide recommendations for optimal instrument performance
- Maintaining accurate records of service activities, including reports and expense statements
Requirements:
To succeed in this role, you will need:
- Bachelor's degree in Engineering or a related field, or equivalent experience
- Proven experience in field service or a related technical role
- Strong problem-solving skills and the ability to diagnose and resolve technical issues
- Excellent communication skills, both verbal and written
- Ability to train and mentor peers and customers
- Willingness to travel extensively to customer sites
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