Technical Field Services Professional

4 days ago


Pune, Maharashtra, India Thermo Fisher Scientific Full time

Job Title: Technical Field Services Professional

Description: We are seeking an experienced Technical Field Services Professional to join our team.

About the Role:

This is an exciting opportunity to work with a world-class organization dedicated to delivering innovative scientific solutions.

As a Technical Field Services Professional, you will be responsible for installing, maintaining, and repairing our cutting-edge instruments, working closely with customers to ensure seamless operations.

Responsibilities:

  • Providing expert technical support to customers, troubleshooting and resolving complex issues
  • Developing and delivering customized solutions to meet customer needs
  • Collaborating with cross-functional teams to ensure timely and effective resolution of customer issues
  • Conducting site visits to assess customer needs and provide recommendations for optimal instrument performance
  • Maintaining accurate records of service activities, including reports and expense statements

Requirements:

To succeed in this role, you will need:

  • Bachelor's degree in Engineering or a related field, or equivalent experience
  • Proven experience in field service or a related technical role
  • Strong problem-solving skills and the ability to diagnose and resolve technical issues
  • Excellent communication skills, both verbal and written
  • Ability to train and mentor peers and customers
  • Willingness to travel extensively to customer sites


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