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Retail Customer Service Specialist

2 weeks ago

Nadiad Mangalore Visakhapatnam, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 8,00,000

We are seeking a dynamic and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will play a critical role in delivering exceptional customer experiences and building long-lasting relationships with our clients.

Key Responsibilities:

  • Customer Inquiries and Complaints: Handle customer inquiries and complaints in a prompt and friendly manner, providing accurate information and resolving issues efficiently.
  • First Point of Contact: Act as the first point of contact for customers, responding to phone calls, emails, and chat requests in a timely and professional manner.
  • Troubleshooting and Problem-Solving: Troubleshoot problems and resolve customer complaints in a fair and reasonable manner, always striving to find a mutually beneficial solution.
  • Communication and Interpersonal Skills: Utilize excellent communication, interpersonal, and problem-solving skills to build strong relationships with customers and colleagues alike.

Requirements:

  • Candidates should possess: Good communication, interpersonal, and problem-solving skills.

Benefits:

  • Opportunities for Growth and Development: We offer opportunities for growth and development, allowing you to enhance your skills and knowledge and take on new challenges.