
Customer Experience Innovator
2 days ago
Job Title: Customer Experience Innovator
Key Responsibilities:The successful candidate will be responsible for driving innovation in customer experience through the effective use of contact centre technologies and UI/UX solutions.
Key Skills:- Strong exposure to Genesys CX UI / AWS Connect UI consoles, including unified global menu navigation, advanced search functionality, and multi-panel layouts.
- Solid understanding of UI/UX design principles for customer-facing platforms.
- Ability to map, analyse, and improve customer journeys using insights and data.
- Genesys Cloud (primary expertise)
- MWS (Middleware/Workforce Solutions)
- AWS Connect, Google CCAI, Nice CX
- Analytics & Reporting Tools: QlikSense, Looker
- Exposure to Genesys Copilot
- Opportunity to work with leading CX technologies across global enterprises.
- Exposure to innovative projects in the Contact Center and Customer Experience domain.
- Flexible, remote-friendly work culture.
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