Front Desk Manager Candidate

4 days ago

Pune, Maharashtra, India beBeeFrontOffice Full time ₹ 60,00,000 - ₹ 90,00,000
Hotel Front Office Representative

Welcome to a career where you can thrive and grow as an individual. We are seeking a highly skilled and motivated hotel front office representative who is passionate about delivering exceptional service and exceeding guest expectations.

Key Responsibilities:
  • Provide a warm welcome to guests on arrival, register them, and issue room keys using the appropriate standards.
  • Efficiently assist guests throughout their stay with any requirements, handle guest feedback, provide direction, and offer suggestions.
  • Handle guests' mail, messages, and answer phone calls in a professional and courteous manner.
Promoting Revenue:
  • Maximize room revenue by upselling to higher rate categories and selling the highest possible rates for walk-in guests.
Maintaining Hotel Standards:
  • Comply with hotel policies and procedures at all times.
  • Maintain the privacy of all guests by ensuring that no details of the guests are disclosed to anyone.
Safety and Security:
  • Attend daily briefings and relevant departmental meetings.
  • Ensure the safety, security, and loss control policies and procedures are compiled with in the front desk and back office area.
Leadership and Teamwork:
  • Supervise and ensure the smooth and efficient daily operation of the front desk, providing excellent service to all hotel guests and visitors.
  • Establish awareness of the hotel's fire and emergency procedures.
  • Ensure vigilance in regard to in-house credit matters and act upon any discrepancies.
  • Provide assistance to the front office areas such as airline desks, groups, rooms controlling, and lobby greeters.
  • Perform any related duties and special projects as requested by the front office manager or assistant front office manager.
Qualifications:
  • University degree preferred.
  • Minimum 2 years hotel front office experience in a luxury background.
  • Computer knowledge, well-versed with windows, internet explorer, and word.
  • Technical knowledge in front office operations.
  • Basis supervisory skills, verbal and written skills, planning, decision making, training, and development.
  • Read, write, speak English fluently.
  • Well-groomed with leadership quality.
  • Able to work in a team, good interpersonal and communication skills.
  • Detail-oriented, organized, and very flexible with working extended hours.
  • Energetic with a positive attitude.
  • Able to work under pressure and independently.
What We Offer:

We offer a competitive salary, comprehensive benefits package, and opportunities for growth and development in a dynamic and supportive environment.

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