Luxury Front Desk Supervisor

2 days ago

Pune, Maharashtra, India beBeeFrontDeskManager Full time US$ 45,000 - US$ 75,000
Assistant Front Desk Manager

Job Description: This role is responsible for leading and assisting with the successful completion of daily shift requirements. The front office areas include Bell Door Staff, Switchboard, and Guest Services Front Desk. The objective is to ensure guest and employee satisfaction while achieving operational goals.

Core Responsibilities:

  • Support Management of Front Desk Team: Utilize interpersonal and communication skills to lead, influence, and encourage others.
  • Encourage and Build Mutual Trust, Respect, and Cooperation among Team Members: Serves as a role model to demonstrate appropriate behaviors.
  • Support all Day-to-Day Operations: Understands employee positions well enough to perform duties in employees' absence.
  • Coaches, Counsels, and Encourages Employees: Handles employee questions and concerns.
  • Monitors and Supports Progress Toward Guest Services and Front Desk Goals: Manages day-to-day operations, ensuring quality standards and meeting expectations of customers on a daily basis.

Required Skills and Qualifications:

  • High School Diploma or GED
  • 2 Years Experience in Guest Services, Front Desk, or Related Professional Area
  • OR 2-Year Degree from an Accredited University in Hotel and Restaurant Management, Hospitality, Business Administration, or Related Major

Benefits: At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where unique backgrounds of our associates are valued and celebrated.

Others: As part of our team, you will learn and exemplify the Gold Standards, such as Employee Promise, Credo, and Service Values.

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