Front Desk Ambassador

1 month ago


Mumbai Metropolitan Region, India Soho House & Co Full time

About Us

Soho House & Co is a unique community-driven organization that brings together diverse groups of individuals from the film, media, fashion, and creative industries.

Our company has an extensive presence across the UK, USA, Canada, Europe, and Asia, with new locations opening globally. We aim to provide a welcoming space for our members and teams to connect, grow, and make a positive impact.

Career Opportunities

We're seeking a highly skilled Front Desk Ambassador to join our team in Mumbai. As a key member of our front-of-house team, you will be responsible for delivering exceptional guest experiences and ensuring seamless day-to-day operations.

Job Responsibilities

  • Greet and welcome guests warmly at all times, providing a professional and friendly demeanor.
  • Manage incoming calls, directing them to the relevant department or person as needed.
  • Stay up-to-date on club events, menus, and daily activities to effectively communicate with guests and colleagues.
  • Maintain the reception area, desk, and coat check in a clean and organized manner.
  • Process IRD orders efficiently and accurately.
  • Converse with members and report any potential issues to their Manager.
  • Promote a fun and energetic atmosphere at all times.
  • Perform other duties as assigned by supervisor/manager.
  • Comply with all hotel policies, standards, and local laws.

Requirements

  • Experience in hospitality, preferably in a similar role.
  • Excellent communication and problem-solving skills.
  • Ability to work well under pressure and maintain a positive attitude.
  • Familiarity with administrative tasks and systems.
  • Strong teamwork and leadership skills.

Benefits

  • A competitive salary: ₹450,000 per annum.
  • Global benefits and perks, including Friends Membership and discounts on food, wine, spirits, rooms, and Cowshed products.
  • Two weeks' vacation time per week.
  • 100% of service charges distributed among team members.
  • Continuous training and development opportunities.
  • Local pension plan and health scheme.

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