IT Technical Support Specialist

7 days ago


Bhopal, Madhya Pradesh, India Qtek Systems Full time

Job Overview

We are seeking a skilled IT Technical Support Specialist to join our team at Qtek Systems. In this role, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Respond to customer inquiries and resolve technical issues in a timely and professional manner.
  • Provide troubleshooting assistance and diagnostic services to identify and resolve hardware and software issues.
  • Collaborate with cross-functional teams to resolve complex technical issues and improve overall customer satisfaction.
  • Document and maintain accurate records of customer interactions and issue resolutions.
  • Participate in ongoing training and professional development to stay up-to-date on the latest technologies and industry trends.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum 2 years of experience in technical support or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks effectively.

Salary: $45,000 - $60,000 per year, depending on experience and qualifications.


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