Helpdesk Professional

3 days ago

Guntur, Andhra Pradesh, India beBeeCustomer Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title: Customer Support Specialist

Job Description:

 

We are seeking a skilled and experienced professional to join our customer service department as a Customer Support Specialist. Your primary goal for this role is to provide exceptional customer satisfaction by delivering outstanding service.

As a Customer Support Specialist, you will be responsible for contacting customers and responding to their complaints through various channels in a professional manner.

Key Responsibilities:

  • Understand our products and services.
  • Support customers via email ticketing systems, social media, and phone calls.
  • Resolve customer complaints and queries.
  • Provide detailed information to customers.
  • Maintain records of each phone call for future reference.
  • Train new employees to enhance their skills.
  • Offer exceptional customer service and satisfaction.
  • Follow up with customers for further information.
  • Take feedback from customers.

Requirements:

  • Previous experience working as a Customer Support Specialist or similar role in the customer service department.
  • Exceptional verbal and written communication skills.
  • Good problem-solving abilities.
  • A customer-oriented individual.
  • Ability to meet deadlines and prioritize tasks.
  • Outstanding interpersonal and organizational skills.
  • Excellent phone etiquette and active listening abilities.
  • Quick learner and decision-making skills.

Benefits:

  • Opportunity to work with a dynamic team.
  • Professional development and growth opportunities.
  • Competitive compensation package.

  • Front office executive

    5 days ago

    Guntur, Andhra Pradesh, India Sodexo Full time

    Hiring Position Title: Front office ExecutiveReports To: Site Manager / Unit ManagerLocation: GurugramRole Description:Responsible for coordinating all work requests coming in through e-mail, phone or any other form of communication regarding the services provided to the client by SodexoKey ResponsibilitiesCollaborate with other members of the Sodexo on-site...

  • Cybersecurity Systems Specialist

    4 days ago

    Guntur, Andhra Pradesh, India beBeeCybersecurity Full time ₹ 1,20,00,000 - ₹ 2,00,00,000

    Key Role:You will be playing a crucial part in shaping the future of cybersecurity with us.We operate at a fast pace, value ongoing learning, and respect each employee as a unique individual. You will have access to development and personal wellbeing programs designed to give you choice in how you are supported.Your Impact:Resolve tickets from sales users...

  • Infrastructure Solutions Expert

    5 days ago

    Guntur, Andhra Pradesh, India beBeeSystemEngineer Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    Job Title: Senior System EngineerGalleon Consultants is a global management consulting firm that specializes in providing integrated solutions to enable growth and competitive advantage.The role of the Senior System Engineer involves providing day-to-day support of client networks, servers, storage, and overall infrastructure.Maintain our clients' IT...

  • Customer Service Specialist

    2 days ago

    Guntur, Andhra Pradesh, India beBeeSupport Full time ₹ 8,00,000 - ₹ 15,00,000

    **Job Summary:**We are seeking a skilled professional to manage helpdesk tickets for our customers.About the Role:The ideal candidate will have strong problem-solving, debugging and troubleshooting skills, with knowledge of Office 365 technologies, particularly Microsoft Teams and apps in the Office Admin center.Strong analytical and problem-solving skills,...

  • Senior IT Infrastructure Specialist

    3 days ago

    Guntur, Andhra Pradesh, India beBeeTechnical Full time ₹ 6,00,000 - ₹ 12,00,000

    Key IT Infrastructure Position AvailableJob DescriptionWe are seeking a highly skilled IT Support Engineer to play a key role in ensuring seamless business operations by providing comprehensive technical support across all aspects of our IT infrastructure.This includes end-user support, networking, servers, and IT systems.Provide Technical Support:Desktops,...

  • IT User Lifecycle Manager

    17 hours ago

    Guntur, Andhra Pradesh, India beBeesupport Full time ₹ 41,96,000 - ₹ 82,40,000

    We are looking for a detail-oriented and proactive professional to manage onboarding and offboarding activities within customer environments.The ideal candidate will have a working knowledge of Google Workspace, Slack administration, Jira ticketing systems, and basic experience with license management across multiple SaaS products.Exposure to Mobile Device...