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Cybersecurity Systems Specialist
3 weeks ago
You will be playing a crucial part in shaping the future of cybersecurity with us.
We operate at a fast pace, value ongoing learning, and respect each employee as a unique individual. You will have access to development and personal wellbeing programs designed to give you choice in how you are supported.
Your Impact:- Resolve tickets from sales users related to Salesforce, Salesforce CPQ, Callidus CPQ, Clari, People.ai, ClosePlan, and Callidus Commissions.
- Manage a fast-paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution.
- Triage Level 2 tickets to the right stakeholders with required information.
- Assist in scheduled maintenance of the systems via data migrations.
- Maintain SLA targets.
- Manage access and visibility related issues.
- Assist with documentation of best practices and usage.
- Ability to work with a variety of internal/external customers and vendors (some technical, some non-technical) in Sales Operations.
At least 5+ years of professional experience in an IT/Salesforce Helpdesk role or Salesforce certified. Salesforce Administrator experience is highly preferred. Good knowledge of navigating Salesforce landscape and terminology with focus on data security and territory management. Experience with sales processes and experience in a sales environment is a plus.