Technical Operations Director

2 weeks ago

Udaipur, Rajasthan, India beBeeInfrastructure Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Job Title: Platform and Infrastructure Manager

Overview

We seek a highly skilled manager to lead our platform and infrastructure team.

This role requires a strong organizational mindset and a solid understanding of IT Service Management (ITSM) frameworks.

The successful candidate will be responsible for leading a high-performing team, developing scalable and repeatable processes, and ensuring consistent, high-quality service delivery across the portfolio.

This includes driving operational excellence, maintaining strong customer relationships through a consultative approach, and ensuring that all engagements are executed with professionalism.

Key Responsibilities:
  • Lead, coach, and develop a high-performing team of network and cloud administrators, fostering technical growth and career development.
  • Promote a culture of accountability, collaboration, and continuous improvement across engineering and operations.
  • Define and communicate clear roles, responsibilities, and performance expectations aligned with organizational goals.
  • Drive operational excellence by maturing processes for efficiency, reliability, and scalability.
  • Follow structured ITSM workflows for change management, incident response, and service requests.
  • Collaborate with cross-functional teams to ensure seamless service delivery and integration across platforms.
  • Coordinate with Onshore Technical leaders for work allocation and technical direction.
  • Maintain strong relationships with high-value clients, ensuring service expectations are met and exceeded.
  • Monitor and improve client satisfaction through proactive engagement and service enhancement initiatives.
  • Ensure infrastructure patching is performed regularly and effectively to maintain security and compliance.
  • Validate implementation results and ensure documentation is complete and accurate within ITSM systems.

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