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Client Service Associate Manager
2 weeks ago
The key responsibilities of this role include team leadership, client relationship management, service delivery optimization, campaign execution, and cross-functional collaboration.
- Team Leadership - Supervise and manage a team of Client Service Associates to achieve high performance and meet organizational goals.
- Client Relationship Management - Act as the primary contact for escalated client concerns, ensuring quick and effective resolutions.
- Service Delivery Optimization - Oversee client service operations to ensure effective location coverage and on-ground support strategies.
- Campaign Execution - Manage and monitor the team for distribution of product samples during marketing campaigns.
- Cross-Functional Collaboration - Work closely with internal departments to align service delivery strategies with business objectives.
Requirements: The ideal candidate should have a minimum of 2 years of experience managing teams, preferably with a background in hub management, logistics, or field relationships. Additionally, they should possess strong leadership and interpersonal skills, excellent communication skills, analytical mindset, and proficiency in CRM systems and logistics tools.
What We Offer: As a Client Service Associate Manager, you will have the opportunity to work in a dynamic and collaborative environment, leading a high-performing team, and being exposed to campaign management and client-centric strategies.
