Senior Service Delivery Expert

1 day ago

Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 1,27,20,000 - ₹ 2,01,60,000

Service Delivery Managers play a pivotal role in leading and managing End User Services teams. Delivering exceptional customer service, building strong relationships with stakeholders, and driving business growth are key objectives.

Key Responsibilities
  • Oversee governance by tracking and analyzing daily service delivery SLAs, reporting findings, and escalating issues to senior management.
  • Supervise lifecycle activities, including incident management, compliance audits, software licensing, and upgrades.
  • Lead a team of service delivery specialists, exemplifying positive customer service and client relationship skills.

Candidates should have a Master's or Bachelor's Degree in any related field, with at least 7 years of experience in service delivery or end user services. They should also have 3+ years of experience in leading projects, mentoring, and/or coaching, with demonstrated expertise in their department.

Preferred Qualifications
  • 9+ years of experience with ServiceNow or other comparable IT service management platforms.
  • Hands-on experience with word and excel reporting, trend analysis, metrics, and SNOW.

This dynamic work environment offers competitive compensation and opportunities for career growth and development. If you are passionate about delivering exceptional customer service and driving business growth, this is an exciting opportunity to consider.

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