Team Operations Manager- GIS

2 days ago

Bengaluru, Karnataka, India beBeeOperations Full time ₹ 10,00,000 - ₹ 15,00,000

Job Title: Team Operations Manager- GIS

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This role involves overseeing the daily activities of a large team of analysts, comprising over 200 individuals. The successful candidate will engage with customers to resolve escalated issues and work towards achieving system, team, and individual customer service goals.

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The ideal candidate will be responsible for managing key performance indicators, maintaining knowledge of service tasks and systems, and handling administrative aspects such as reporting. Superior communication, presentation, and interpersonal skills are essential for this position.

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In addition, the candidate should have the ability to develop and implement process enhancements using technology and performance metrics. They must also be able to plan, prioritize, organize, and effectively communicate their ideas.

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The role requires proficiency in workforce management applications, quality tools, and technologies. Experience in goal setting, defining and prioritizing objectives, is also necessary. Furthermore, the candidate should be familiar with compliance procedures at the process level.

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As a backup, the selected candidate will support the SDL (Subject Matter Expert) in their absence. This demanding role offers an exciting opportunity for a skilled professional to make a significant impact within our organization.

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