
Facilities Operations Administrator
2 weeks ago
This is a key position that focuses on ensuring customer satisfaction and facilitating issue resolution across various project sites.
Key responsibilities include effective complaint management, timely appointment arrangement, expense tracking, and escalation management. The role also involves maintaining documentation, adhering to audit requirements, and collaborating with teams for seamless issue closure.
The ideal candidate will possess excellent communication skills, analytical thinking, and a strong adherence to processes. Relevant qualifications, such as a DEE or BE Electrical degree, are essential for this role.
The successful incumbent will demonstrate a result-oriented approach, efficiency, and a customer-centric mindset. Strong team working and integrity are also highly valued in this position.
- Manage customer complaints efficiently and escalate them to the appropriate teams as needed.
- Arrange customer appointments for issue resolution and ensure timely follow-up.
- Track all CAM-related expenses accurately and maintain detailed records.
- Prepare and document maintenance and hygiene protocols to ensure smooth client interaction.
- DEE or BE Electrical degree
- Excellent communication and analytical skills
- Strong process adherence and attention to detail
- Result-oriented and efficient approach
- Customer-focused and team-oriented individual
- Result Orientation
- Efficiency Orientation
- Customer Focus
- Team Working
- Integrity
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