IT Operations Manager
4 days ago
About the Role:
We are seeking a highly skilled IT Operations Manager to join our team at US Tech Solutions. As a key member of our operations team, you will be responsible for managing IT infrastructure operations and providing support to organization users.
Key Responsibilities:
- Managing IT infrastructure operations across local and remote sites
- Leading a team to ensure timely delivery of services
- Maintaining quality standards for service deliveries and meeting committed SLAs
- Analyzing location data and resolving technical issues
- Managing Active Directory, ADFS, DHCP, DNS, CA, SSO, GPO, Cisco, Sonic Wall, and Untangle UTM/firewall/VPN/router/switch management
- Demonstrating effective communication of technical issues to clients
- Taking improvement initiatives by proposing solutions and SOPs
- Implementing and governing IT policies and procedures
- Resolving queries/issues within set TAT and acting as single point of contact for escalations
- Implementing and isolating long-term solutions to recurring problems
- Acting as performance manager to staff and conducting regular meetings to review progress
About You:
- You have 10+ years of experience in IT operations
- You are detail-oriented, organized, and thorough
- You can work in a fast-paced environment
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