IT Operations Manager

4 days ago


Noida, Uttar Pradesh, India US Tech Solutions Full time

About the Role:

We are seeking a highly skilled IT Operations Manager to join our team at US Tech Solutions. As a key member of our operations team, you will be responsible for managing IT infrastructure operations and providing support to organization users.

Key Responsibilities:

  • Managing IT infrastructure operations across local and remote sites
  • Leading a team to ensure timely delivery of services
  • Maintaining quality standards for service deliveries and meeting committed SLAs
  • Analyzing location data and resolving technical issues
  • Managing Active Directory, ADFS, DHCP, DNS, CA, SSO, GPO, Cisco, Sonic Wall, and Untangle UTM/firewall/VPN/router/switch management
  • Demonstrating effective communication of technical issues to clients
  • Taking improvement initiatives by proposing solutions and SOPs
  • Implementing and governing IT policies and procedures
  • Resolving queries/issues within set TAT and acting as single point of contact for escalations
  • Implementing and isolating long-term solutions to recurring problems
  • Acting as performance manager to staff and conducting regular meetings to review progress

About You:

  • You have 10+ years of experience in IT operations
  • You are detail-oriented, organized, and thorough
  • You can work in a fast-paced environment


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