Operations Governance Lead

4 days ago


Noida, Uttar Pradesh, India EXL IT service management Full time

At EXL IT service management, we are seeking an experienced Operations Governance Lead to oversee and enhance our technology operations governance processes.

The ideal candidate will collaborate with technology outsourcing partners, review and improve Incident, Change, and Problem Management processes, track key performance indicators like Service Level Agreement (SLA), Mean Time To Recover (MTTR), and Mean Time Between Failures (MTBF), and drive FinOps optimization for cloud and technology infrastructure spending.

This role involves performance reporting, governance model development, and engagement with internal leads and external partners. Key Responsibilities:

  • Technology Operations Governance
  • Outsourcing Partner Management
  • Incident, Change & Problem Management
  • FinOps & Cost Optimization
  • Performance Reporting & Analytics
  • Governance Model & Stakeholder Management


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