People Services Manager

3 weeks ago

Hyderabad, Telangana, India Micron Full time

Transforming Information into Intelligence

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

Key Responsibilities:

  • Effectively partner with customers, delivering high-level customer service using proactiveness and customer-focused approach
  • Rigorous oversight of SLAs/Service Agreements at upstream and downstream levels to ensure efficient process delivery
  • Support the development, definition, tracking, monitoring, and publishing of performance metrics
  • Preparation, analysis, and action plan formulation for the process using process data and metrics in the form of Visual data display, Trackers, reports, and Dashboards
  • Efficient management of queries and escalations received in a timely and accurate manner
  • Extends support to the team in problem-solving and doing root cause analysis
  • Define, coordinate, and communicate policies and procedures
  • Ensure team members are properly trained according to department compliance and work requirements

People Development:

  • Assist in recruitment efforts by ensuring the right fitment of candidate with the job descriptions
  • Clarity on job expectations and changes to the team members in a precise and timely manner
  • Assist in the creation of and clear communication on KRAs (Definition, Description, Measurement) using SMART principles
  • Prepare Individual Development Plan/Succession Plan for the team members using 1-O-1s and performance discussions as a tool
  • Assignment of learning & training opportunities to the team members and evaluation of enhancement of skillsets/competencies
  • Ensure collection, review, and sharing of performance feedback at regular intervals to foster the culture of continuous skillsets/competencies development
  • Act as a coach and mentor to the team members to align the performance and potential axis
  • Provide communication regarding job expectations and changes
  • Ensure timely and adequate recognition provided to the team

Value Creation:

  • Provide insight and guidance on opportunities for process improvements and actively participate in the projects to continuously improve and improvise Service Delivery
  • Lead the projects to improve productivity and reduce the costs
  • Provide a Safe, Compliant, and Ethical Work Environment
  • Ensure confidentiality of Human Resources related information and data
  • Maintain knowledge of and apply company safety, labor, and ethics policies
  • Communicate safety, compliance, and ethics requirements to applicable team members
  • Identify and resolve and/or report potential safety, security, and labor issues

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