Academic Relationship Strategist

Role Overview

We are seeking a talented and experienced Relationship Manager to join our team. In this role, you will be responsible for building and maintaining strong relationships with clients, understanding their academic and personal goals, and guiding them through our service offerings to achieve a high-conversion, high-trust sales experience.

• Develop and manage long-term relationships with potential and existing clients, ensuring a high level of trust and engagement.
• Conduct personalized consultations to understand clients' goals, aspirations, and challenges, aligning them with our offerings.
• Collaborate with the client delivery team to manage and ensure continuous engagement with clients post-sign-up to ensure smooth operations and high client satisfaction.
• Conduct 1:1 consultative sessions to uncover deeper motivations, timelines, and requirements
• Guide prospects through a structured decision-making process leading to sign-up, including proposal delivery, contract negotiation, and closure.
• Own the full sales pipeline-from lead identification to conversion-ensuring all actions are tracked in the CRM and no leads are dropped.
• Gather detailed information about clients' academic, personal, and extracurricular profiles to build a holistic understanding of their needs.
• Collaborate with internal teams to co-create customized Evaluation Reports and Engagement Plans that reflect each client's unique journey.
• Build and nurture strong relationships with key influencers, educators, and stakeholders in the assigned region.
• Develop partnerships with schools, academies, academic/sports centers, and other relevant institutions to create a steady pipeline of prospects.
• Partner closely with Enrolment Advisors, counselors, and delivery teams to ensure seamless client experience from prospecting to onboarding.
• Ensure a smooth handover of signed-up clients to the Delivery team while continuing to support overall client success and engagement.
• Actively identify new business opportunities through direct outreach and by nurturing existing client relationships.
• Leverage satisfied clients to generate referrals and build brand loyalty within target networks and communities.
• Support the marketing team in planning and executing region-specific campaigns, social media outreach, webinars, and workshops.
• Represent us at external events and forums, enhancing brand visibility and thought leadership.
• Ensure all data, conversations, and activities are accurately recorded and updated in the central Customer Data Management System (CRM).
• Adhere to organizational processes, policies, and compliance requirements, maintaining operational discipline and professional integrity.

Required Skills and Educational Qualifications:

• You should have the passion and the motivation to work in the education industry. The successful candidate will need to have excellent communication skills, both written and verbal.
• A good Bachelor's Degree from a reputed university in USA/ UK
• Result oriented deep critical thinking skills
• Exceptional communication skills - writing, interviewing and research skills
• Proficient in G-Suite and Microsoft Office
• Almost a superhuman attention to detail
• Ability to juggle multiple projects while meeting demanding deadlines, producing high quality work and projecting a positive attitude

What Success Looks Like?

• Maintain a 70%+ consultation-to-close ratio on warm leads
• Build and manage a pipeline of active leads at all times
• Maintain a client NPS (Net Promoter Score) of 8.5+

What you will get from us, in return is:

• A highly collaborative environment that pushes you to think beyond your boundaries
• A diverse workload, keeping you continually stimulated
• An open forum for expression of ideas
• Diverse opportunities for entrepreneurial ideas

Please note, this is an individual contributor role. Apply only if you come from a premium wealth management, relationship management, or high-end consulting background and are ready to take on sales and business development responsibilities.