Help Desk Representative

20 hours ago

Bhavnagar, Gujarat, India beBeeCustomerSupport Full time ₹ 25,00,000 - ₹ 40,00,000
Customer Support Specialist

About the Role:

  • We are seeking a Customer Support Specialist to join our team. The ideal candidate will have excellent communication skills and be able to provide top-notch support to our customers.

Responsibilities:

Customer Service
  • Respond promptly to customer inquiries via phone, email, live chat, or social media.
  • Provide accurate information about products and services.
  • Assist customers in troubleshooting and resolving issues.
  • Follow up with customers to ensure their issues have been resolved.
Problem Resolution
  • Identify customer needs and determine the best course of action to resolve issues effectively.
  • Investigate and escalate complex customer issues to internal teams for further assistance.
  • Collaborate with departments to resolve customer complaints or coordinate special requests.
Customer Satisfaction
  • Maintain a high level of professionalism and patience while interacting with customers.
  • Strive to exceed customer expectations and deliver personalized service to enhance loyalty.
  • Continuously evaluate and improve the customer experience by providing feedback on processes and product improvements.
Requirements
  • High school diploma or equivalent; associate or bachelor's degree is a plus.
  • Proven customer support experience or relevant customer service role.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and decision-making abilities.

Benefits:

  • Opportunity to work with a dynamic team.
  • Ongoing training and development opportunities.

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