Knowledge Manager Specialist

1 week ago

Mumbai, Maharashtra, India beBeeContent Full time ₹ 12,00,000 - ₹ 24,00,000

Job Title: Specialist - Knowledge Management

About the Role:

  • You will be responsible for managing and updating our centralized content databases, working closely with internal stakeholders to ensure timely updates.
  • As a key member of our team, you will work with fund experts, consultants, and the Business Development Team to ensure that our various PowerPoint decks and other collateral are up-to-date with the latest information.
  • The incumbent will be expected to demonstrate experience in managing centralized content databases independently, preferably supporting international teams and in Financial Services.

Key Responsibilities:

  • Build knowledge and understanding of our business, service offerings, and strategic priorities.
  • Manage centralized content databases, primarily PowerPoint decks and Word documents.
  • Regularly carry out content management activities, including collecting and updating content.
  • Ensure routine/cyclical updates of standardized material that is then disseminated to the business.
  • Manage a combination of qualitative and quantitative inputs into content.
  • Ensure a robust review mechanism is in place to get sign-offs from stakeholders for all approved content.
  • Develop and improve processes to make updates more efficient and automate where possible.
  • Liaise with multiple stakeholders and teams to keep timelines on track and escalate issues.
  • Work closely with graphic designers to create optimal visuals and graphics in accordance with Mercer brand guidelines.

Requirements:

  • Postgraduate/Graduate in Finance/Commerce, Science, Technology, Engineering would be preferred. Other postgraduate degrees may also be considered.
  • 4-6 years of hands-on experience in a content management role preferably in a pre-sales/business development/sales support environment with exposure to content management collaboration tools like Seismic.
  • Experience of working as part of sales support or marketing teams for asset managers, investment banks or other BFSI companies preferred.
  • Highly proficient in PowerPoint, Microsoft Word, and Excel, with experience in automating data inputs.
  • Very strong written and verbal communication required.
  • Good project management and organization skills, with ability to multi-task.
  • Highly diligent with an eye for detail and exceptional customer service focus.
  • Advanced business writing ability with outstanding grammar and proofreading/editing skills.

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