IT Support Professional

2 weeks ago

Bengaluru, Karnataka, India beBeeSpecialist Full time ₹ 12,00,000 - ₹ 24,00,000
Job Title: IT Support Specialist

We are seeking a skilled and proactive IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for managing help desk tickets, troubleshooting common IT issues, and providing technical support to our employees.

Responsibilities:

  • Manage Tier 1 help desk tickets through the company's internal ticketing system.
  • Troubleshoot common IT issues and provide support for O365, client applications, and daily operating environments using available tools.
  • Perform basic Windows administration tasks, including password resets, email backups, Outlook synchronization issues, and file/folder management.
  • Diagnose and resolve basic network connectivity and printer-related issues.
  • Escalate complex technical problems to Technical Support Specialist II or appropriate resolver groups.
  • Ensure timely resolution by following up on outstanding requests.
  • Document all troubleshooting steps and contribute to the knowledge base.
  • Adhere to IT policies, procedures, and compliance standards, including password management, documentation, access provisioning, and data protection.
  • Minimize user downtime by providing accurate communication and efficient issue resolution for unscheduled outages.
  • Work within an SLA-based response/resolution model; experience with ServiceNow or any equivalent ITSM tool is preferred.

Qualifications & Skills:

  • 3–4 years of experience in customer service or a help desk role.
  • Strong troubleshooting skills for Windows OS, O365, and common IT issues.
  • Basic understanding of network connectivity and printer troubleshooting.
  • Ability to document resolutions and contribute to a knowledge base.
  • Experience with ITSM tools (ServiceNow preferred) and adherence to SLA-driven workflows.
  • Excellent communication skills and a proactive approach to issue resolution.

About the Role:

This is an exciting opportunity to join a dynamic team and make a real impact. If you are a motivated and organized individual with excellent communication skills, we encourage you to apply.

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