IT Business Services Operations Specialist
4 weeks ago
About the Role
We are seeking an experienced IT Business Services Operations Specialist to join our team at SAP. This role will support the delivery of high-quality operational services to our customers. The ideal candidate will have a strong customer service focus, analytical and solution-oriented thinking, and the ability to work in international teams.
Key Responsibilities
- Support our ticket excellence initiative for incidents and service requests
- Support process compliance and governance
- Drive small projects and programs related to process improvement initiatives on daily operational activities
- Dashboards/data analysis to support pattern identification
- Collaborate with different teams from within the ECS organization and outside to ensure excellent customer satisfaction
Requirements
- 1+ years' work experience in IT technologies in a similar role
- Bachelor's or Master's degree in Computer Science, Information Technology, or related field
- Strong customer service focus, paired with analytical and solution-oriented thinking
- Ability to work in international teams, constantly adding value to customers and within the organization
- Familiar with ITIL concepts of Service Management and Root Cause Analysis
- Proactive in learning and highly self-motivated
- Excellent written and verbal communication in English
About SAP
SAP is a market leader in end-to-end business application software and related services. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for individual contributions, and a variety of benefit options.
What We Offer
At SAP, you can bring out your best. We believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.
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