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Mumbai Customer Service Executive
2 weeks ago
We are seeking an experienced professional to handle customer inquiries, complaints, and feedback in a timely and efficient manner. As the primary point of contact, you will be responsible for resolving issues, addressing concerns, and providing solutions that meet or exceed customer expectations.
- Responsible for handling customer calls, emails, and other forms of communication in a professional and courteous manner.
- Research and resolve customer complaints in accordance with company policies and procedures.
- Collaborate with internal teams to provide timely and effective solutions to customers.
- Excellent communication and interpersonal skills, with the ability to interact with customers from diverse backgrounds and cultures.
- Strong problem-solving skills, with the ability to analyze complex issues and provide creative solutions.
- Ability to work in a fast-paced environment, with multiple priorities and deadlines.
- Customer Service
- Logistics
- International BPO
