Tour Operations Manager

2 weeks ago

Ahmedabad, Gujarat, India beBeeLeadership Full time ₹ 90,00,000 - ₹ 1,20,00,000
Key Roles and Responsibilities:
  • Hire, train, and drive performance of Trip Leaders who lead Senior Americans on our tours in South India and Sri Lanka.
  • Develop hiring and training plans to staff all departures with high-performing Trip Leaders.
  • Lead Trip leader meetings and training in an office environment and on the road trip simulations.
  • Develop individual training plans for newly hired Trip Leaders.
  • Cultivate achievement of Regional Excellence Goals through live coaching of Trip Leaders over the phone, via video conference calls, and in person.
  • Ride along with Trip Leaders while on tour to support performance.
  • Plan and lead annual trainings and Mini trainings in South India and Sri Lanka to support the trip leader team to achieve excellence goals.

The ideal candidate has 3+ years' experience in hiring, training, coaching, and managing individual and team performances, preferably in the travel sector. They are a strong and engaging leader who is flexible, analytical, creative, independent, and highly organized.

A well-known expert about South India and Sri Lanka, the candidate should have proven ability to motivate people while building relationships based on trust, accountability, and mutual respect. They have general administrative skills including working knowledge with databases and Microsoft Office- Word & Excel, as well as excellent verbal and written command of the English language.

As a key member of the South Asia Operational Team, the Program Service Manager interacts regularly with travelers on site and offers 24/7 emergency support for all Trip Leaders. They manage all administrative duties while on the road and in office, read all passenger quality reports and comments, analyze them to develop coaching plans for Trip Leaders, and create and distribute monthly newsletters to Trip Leaders.

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