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Luxury Client Engagement Specialist

3 weeks ago

Hubli, Karnataka, India beBeeCustomerRelationshipAmbassador Full time ₹ 6,00,000 - ₹ 8,00,000
Customer Relationship Ambassador

We're seeking a proactive and detail-oriented professional to manage client relationships and ensure an exceptional experience for luxury clientele.

The ideal candidate thrives in a client-focused environment, is organized, and contributes to both daily execution and long-term improvements in customer engagement.

Key Responsibilities:

  • Manage client interactions via calls, WhatsApp, email, and in-person communication.
  • Provide timely, professional, and solution-oriented responses.
  • Maintain customer records, order details, and communication logs accurately.
  • Plan and execute CRM campaigns to drive client retention.
  • Track and analyze customer interactions to provide actionable insights.
  • Identify recurring issues and support process improvement initiatives.
  • Work closely with sales, marketing, and production teams to resolve client queries.
  • Build and maintain strong relationships with high-value clients.
  • Report on customer trends, feedback, and loyalty metrics to leadership.

Requirements:

  • Experience: 2-4 years in CRM, luxury retail, or jewelry brands.
  • Skills & Tools: Proficiency in CRM tools, MS Office; strong communication and interpersonal skills.
  • Attributes: Customer-focused, organized, proactive, and solution-driven.

Benefits:

  • Work with a prestigious luxury brand and high-value clientele.
  • Contribute to enhancing customer journeys and loyalty programs.
  • Grow in a professional, collaborative, and growth-oriented environment.

About the Opportunity:

This is an exciting opportunity to make a meaningful impact in the lives of our customers. If you are a driven and customer-centric individual, we encourage you to apply.