Branch Operations Lead

1 week ago


Faridabad, Haryana, India DBS Bank Full time
Job Title: Branch Operations Head

Job Purpose:

This role is responsible for managing and controlling branch operations, ensuring smooth functioning of the branch setup, and contributing to achieving the P&L objective. As the second-in-command to the Branch Manager, you will be instrumental in creating a clean audit rating by handling transactions in line with regulatory and internal guidelines, meeting expectations of internal and external clients, and supervising and guiding staff on operational and P&L-related deliverables.

Key Responsibilities:

  1. Manage and supervise various functions of operations, adhering to defined process notes and regulatory and compliance guidelines.
  2. Ensure adherence to agreed TATs with business, guaranteeing customer satisfaction.
  3. Manage audits at the branch and maintain a minimum satisfactory rating at all times.
  4. Ensure timely and accurate workload distribution and authorisation, with zero errors.
  5. Handle exceptions, deferrals, and ensure timely closure, while submitting MIS and reports in a timely manner.
  6. Maintain filing and documents as per the filing process and quality initiatives taken at the branch level.
  7. Initiate process and product improvements through ideation and ensure zero errors.
  8. Support branch target achievement through effective upselling and cross-selling to customers.

Job Duties and Responsibilities:

  1. Manage and control all operational functions of the branch with zero errors.
  2. Ensure adequate coordination with centralized operations teams to maintain high-quality service and internal and external customer satisfaction.
  3. Ensure timely receipt and submission of regulatory and other reports by the branch.
  4. Participate in process improvement exercises within the branch/cluster.
  5. Identify areas for productivity enhancement and cost reduction initiatives.
  6. Initiate team meetings internally within Ops as well as with business teams of the branch, and circulate minutes to all stakeholders at regular intervals.
  7. Perform any other job duties and responsibilities assigned by the branch Head from time to time or on an ad-hoc basis.
  8. Support and ensure delivery of the P&L objective for the branch.


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