Branch Operations Lead
1 week ago
Job Purpose:
This role is responsible for managing and controlling branch operations, ensuring smooth functioning of the branch setup, and contributing to achieving the P&L objective. As the second-in-command to the Branch Manager, you will be instrumental in creating a clean audit rating by handling transactions in line with regulatory and internal guidelines, meeting expectations of internal and external clients, and supervising and guiding staff on operational and P&L-related deliverables.
Key Responsibilities:
- Manage and supervise various functions of operations, adhering to defined process notes and regulatory and compliance guidelines.
- Ensure adherence to agreed TATs with business, guaranteeing customer satisfaction.
- Manage audits at the branch and maintain a minimum satisfactory rating at all times.
- Ensure timely and accurate workload distribution and authorisation, with zero errors.
- Handle exceptions, deferrals, and ensure timely closure, while submitting MIS and reports in a timely manner.
- Maintain filing and documents as per the filing process and quality initiatives taken at the branch level.
- Initiate process and product improvements through ideation and ensure zero errors.
- Support branch target achievement through effective upselling and cross-selling to customers.
Job Duties and Responsibilities:
- Manage and control all operational functions of the branch with zero errors.
- Ensure adequate coordination with centralized operations teams to maintain high-quality service and internal and external customer satisfaction.
- Ensure timely receipt and submission of regulatory and other reports by the branch.
- Participate in process improvement exercises within the branch/cluster.
- Identify areas for productivity enhancement and cost reduction initiatives.
- Initiate team meetings internally within Ops as well as with business teams of the branch, and circulate minutes to all stakeholders at regular intervals.
- Perform any other job duties and responsibilities assigned by the branch Head from time to time or on an ad-hoc basis.
- Support and ensure delivery of the P&L objective for the branch.
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