Senior Contact Center Solutions Specialist

2 days ago


Kurnool, Andhra Pradesh, India beBeeContact Full time ₹ 90,00,000 - ₹ 1,20,00,000

Job Title: Genesys Cloud Contact Center Engineer

Position Overview:

The ideal candidate will have extensive experience with Genesys solutions and a strong understanding of contact center operations.

Responsibilities:
  • Design and engineering functions - Work closely with stakeholders in multiple countries to ensure the contact center infrastructure delivers on desired business outcomes.
  • Operations and maintenance - Manage operational run, enhancements, and platform changes, supporting operational functions including change, problem, and incident management.
  • Provide support for supplier management - Monitor and manage delivery of services provided by suppliers to ensure they meet contractual obligations and performance standards.
  • Collaborate with internal IT stakeholders to support integrations, governance processes, and architecture/design.
  • Engage with country representatives, sharing knowledge and best practices with stakeholders and serving as a technical escalation resource where additional expertise is required.
Required Skills and Qualifications:
  • 3-5 years of experience working with Genesys Cloud contact center solutions.
  • Genesys Certified Professional (GCP) or equivalent certifications are highly desirable.
  • Bachelor's degree in Computer Science, Information Technology, or a related field. Equivalent work experience may be considered.
  • Proven experience in designing and implementing contact center solutions.
Benefits:

This role offers a unique opportunity to contribute to the success of our organization while developing your skills and expertise in contact center solutions.



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