Deliver Extraordinary Customer Experiences

3 days ago

Thrissur, Kerala, India beBeeCustomerExperience Full time ₹ 5,00,000 - ₹ 10,00,000
Deliver Exceptional Customer Journeys
We are seeking a dedicated professional to drive exceptional customer experiences. As a key member of our customer-facing team, you will play a vital role in ensuring our customers enjoy a seamless and positive interaction with our products and services.
About the Role

Key Responsibilities

  • Be a Customer Champion: Ensure every customer query is met with a personalized response, following our SOPs to keep interactions smooth and efficient.
  • Tune into Customer Needs: Listen to what our customers really need and guide them through using specific features that make a difference.
  • Solve Complex Problems: Analyze and report product issues by exploring different scenarios or stepping into the customer's shoes.
  • Keep Knowledge Up-to-Date: Regularly update our internal systems with insights from technical issues and valuable customer conversations.
  • Innovate and Improve: Share feature requests and clever workarounds with the team to keep our product evolving.
  • Stay Ahead of the Curve: Excite our customers by informing them about the latest features and functionalities as soon as they're available.
  • Ensure Resolution: Don't just solve problems—follow up with customers to make sure everything's running smoothly on their end.
  • Amplify the Customer Voice: Collect feedback directly from customers and share these insights with our Product, Sales, and Marketing teams to drive innovation and improvement.

Requirements

  • At least 2 years of experience in a customer-facing role.
  • Strong communication and problem-solving skills are a must.
  • Familiarity with help desk software and remote support tools is a plus.
  • Proficiency in English and Hindi is required.

Life at Our Company

Our company values equality, period. We believe in a work-life balance, flexible working hours, competitive salaries, medical insurance, vacation & leave policies, learning opportunities, good food, games, and a cool office space.

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