Strategic Capacity Planner

4 days ago


Chennai, Tamil Nadu, India ADCI - Karnataka Full time

We are seeking a high-performing Sr. Workflow Analyst, Program Manager II to join our team at ADCI - Karnataka. The ideal candidate will be responsible for driving efficiency-related initiatives and goals at the site, as well as initiating best practice sharing at a global level.

Key Responsibilities:

• Manage short/long-term capacity plans by aligning actual staffing to forecasted requirements.

• Work closely with Operations, Capacity planning, and Finance teams to ensure seamless execution.

• Coordinate with Operations to execute short-term and long-term capacity movements.

• Mitigate capacity risks and ensure accurate recording and reporting of metrics.

• Develop and maintain accurate local workforce management data.

Requirements:

• 3+ years of program or project management experience.

• 3+ years of working cross-functionally with tech and non-tech teams.

• Experience defining program requirements and using data and metrics to determine improvements.

• Demonstrated use of analytical packages and query languages such as SQL.

We are open to hiring candidates to work out of one of the following locations:

• Chennai, TN, IND.



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