Financial Crimes Investigator
1 week ago
The estimated salary for this role is ₹15,00,000 - ₹25,00,000 per annum, based on national averages in India.
**Job Overview**
Citicorp Services India Private Limited seeks a skilled Fraud Ops Specialist to join our team. As a Fraud Ops Specialist, you will play a critical role in identifying and preventing financial crimes, ensuring the integrity of our clients' accounts and safeguarding Citigroup's reputation.
**Responsibilities**
- Investigate potential fraud activity on existing credit card accounts, analyzing data and making informed decisions to prevent financial losses.
- Provide exceptional customer service to clients, responding to inquiries and resolving issues in a timely and professional manner.
- Determine specific verification procedures to be used in processing customer information, ensuring accuracy and security.
- Assess risk when making business decisions, demonstrating sound ethical judgment and considering the firm's reputation and assets.
**Qualifications**
- 1-3 years of relevant experience in financial crime prevention or a related field.
- Minimum 1 year of customer service experience, with a strong focus on conflict resolution and issue escalation.
- Ability to process both inbound and outbound client calls, with excellent communication and interpersonal skills.
- High attention to detail, with the ability to interpret data and organize information effectively.
**Education**
- High School diploma or equivalent, with a strong academic record and relevant certifications.
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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