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Salesforce Service Cloud Architect

2 weeks ago

Aligarh, Uttar Pradesh, India beBeeServiceCloudArchitect Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

Are you an experienced Salesforce professional seeking a new challenge?

We have an exciting opportunity for a Technical Architect – Service Cloud to join our team in Hyderabad.

This role requires extensive experience in designing and architecting enterprise-scale Service Cloud solutions, driving technical governance, and aligning Salesforce implementations with business strategy.

The ideal candidate will combine deep Service Cloud expertise, architectural leadership, and hands-on technical ability, with proven experience in managing distributed teams and ensuring successful project execution.

Key Responsibilities

Architecture & Solution Design:

  1. Define and own the end-to-end architecture for Salesforce Service Cloud solutions at enterprise scale.
  2. Design data models, security models, and integration architectures for complex business environments.
  3. Establish and enforce technical governance, coding standards, and best practices across Salesforce programs.
  4. Evaluate compliance with Salesforce Well-Architected Framework, security standards, and regulatory requirements.

Administration & Governance:

  1. Oversee critical administration areas such as roles, profiles, permission sets, sharing rules, workflows, and automation tools.
  2. Define governance frameworks for configuration management, change management, and release management.
  3. Provide architectural guidance on data quality, system performance, and sandbox strategy.

Technical Leadership & Mentorship:

  1. Act as the technical authority for Service Cloud initiatives, guiding developers, admins, and consultants.
  2. Conduct design and architecture reviews to ensure solutions are scalable, secure, and maintainable.
  3. Mentor technical teams and promote continuous learning of Salesforce Service Cloud capabilities.

Project Delivery & Execution:

  1. Lead enterprise-wide Service Cloud implementations, including Case Management, Knowledge Management, Omni-Channel, CTI integrations, and Service Console.
  2. Oversee complex integrations with ERP, telephony, middleware, and external applications.
  3. Collaborate with program managers to manage timelines, risks, and dependencies, ensuring successful project outcomes.
  4. Coordinate with onshore and offshore teams to ensure architectural alignment and delivery excellence.

Stakeholder & Client Advisory:

  1. Partner with business leaders to translate requirements into scalable technical architecture.
  2. Serve as a trusted advisor to clients and leadership on Service Cloud strategy and roadmap.
  3. Presentation of architectural designs, trade-offs, and recommendations to senior stakeholders and executives.

Innovation & Continuous Improvement:

  1. Stay ahead of Salesforce Service Cloud releases, AppExchange products, and industry innovations.
  2. Promote adoption of automation, AI/Einstein features, and advanced architectural patterns.
  3. Contribution to defining and scaling enterprise-wide Salesforce governance frameworks.
Required Skills & Qualifications

We are looking for candidates with:

  • 12–15 years of IT experience with 7+ years in Salesforce CRM.
  • Proven expertise in architecting large-scale Salesforce Service Cloud solutions.
  • Strong command of Service Cloud features: Case Management, Knowledge Base, Omni-Channel, CTI, and Service Console.