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Program Delivery Specialist
2 weeks ago
About Us:
We're dedicated to making high-quality education accessible and affordable worldwide. We partner with top-tier universities across the globe to offer short courses, degree programs, and professional certificates that help individuals learn new skills.
We use state-of-the-art technology, innovative curricula, and hands-on instruction from senior faculty, mentors, and coaches to educate individuals in over 80 countries.
Job Overview:
The Program Coordinator will play a key role in ensuring our programs run smoothly, supporting learners, and coordinating with internal teams to deliver a seamless learning experience.
Key Responsibilities:
- Learner Support: Serve as the point of contact for learners, addressing inquiries, guiding them through the program journey, and resolving issues to ensure a positive experience.
- Team Collaboration: Work closely with internal teams (course designers, tech support, instructors) to manage program timelines, ensure alignment of deliverables, and identify areas for improvement.
- Process Enhancement: Identify opportunities to streamline program delivery, enhance learner satisfaction, and implement best practices for efficiency.
- Quality Assurance: Ensure all learning communications adhere to quality standards and branding guidelines.
Requirements:
- Bachelor's degree in a relevant field or equivalent qualification.
- Excellent Communication: Strong written and verbal English communication skills are essential.
- Adaptability to Business Needs: Ability to respond to tickets, chats, and out-calling as per business requirements.
- Customer-Focused: Demonstrated experience in a customer support role with the ability to resolve learner inquiries professionally and effectively.
- Tech-Savvy: Ability to quickly adapt to new software platforms and tools.
- Collaborative Mindset: Collaborative mindset with a willingness to work across teams to provide exceptional learner support.
