Global Technology Operations Lead

3 weeks ago

Chennai, Tamil Nadu, India Hapag-Lloyd Full time

About Hapag-Lloyd


We are a leading global container shipping company with a fleet of modern ships and a total transport capacity of 11.9 million TEU.


Our Liner Shipping segment has around 13,000 employees and offices in over 100 countries worldwide.


In the Terminal & Infrastructure segment, we have stakes in 20 terminals across Europe, Latin America, the United States, India, and North Africa.


We are seeking a highly skilled and certified IT Manager to oversee our company's technology operations and ensure the implementation of efficient IT systems and policies.



Job Summary:

We are looking for an experienced IT professional to lead our IT team and develop and implement IT strategies that align with our business goals.


The ideal candidate will have extensive experience in IT management, ITIL V4 certification, and ISO standards.



Key Responsibilities:

  • Strategic Planning and Management:

    • Develop and implement IT strategies that align with our business goals.
    • Oversee the planning, implementation, and maintenance of IT systems and operations.
    • Manage IT budgets and optimize expenditure.

  • IT Service Management:

    • Implement and manage ITIL V4 processes to improve service delivery and support.
    • Ensure effective incident, problem, change, and release management.
    • Monitor and report on IT service performance, identifying areas for improvement.

  • Information Security:

    • Lead the implementation and maintenance of ISO standards to ensure robust information security management.
    • Conduct regular risk assessments and develop mitigation strategies.
    • Ensure compliance with security policies, procedures, and regulatory requirements.

  • Team Leadership and Development:

    • Manage and mentor a team of IT professionals, providing guidance and support for their professional development.
    • Foster a culture of continuous improvement and collaboration within the IT team.
    • Conduct performance reviews and set objectives for team members.

  • Infrastructure and Systems Management:

    • Oversee the maintenance and optimization of our IT infrastructure, including servers, networks, and software applications.
    • Ensure the reliability, availability, and security of IT systems.
    • Asset Audit management.
    • Manage relationships with external vendors and service providers.



Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • ITIL V4 certification.
  • Knowledge of Modern Network Infrastructure MPLS VLAN, SD-WAN.
  • ISO certification.
  • Proven experience in IT management or a similar role.
  • Strong knowledge of IT service management frameworks and information security standards.
  • Excellent leadership and team management skills.
  • Strong analytical and problem-solving abilities.
  • Effective communication and interpersonal skills.
  • Ability to manage multiple projects and priorities in a fast-paced environment.


Salary and Benefits:

We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience.


In addition to your salary, you will also receive a comprehensive benefits package, including medical insurance, leave travel allowance, car/bike parking, food court, and modern office environment.


We also provide opportunities for career growth and professional development through our HL Academy training programs and employee referral policy.



Why Work at Hapag-Lloyd?

We are a dynamic and innovative company that values diversity and inclusion.


We offer a collaborative and supportive work environment, with opportunities to work on challenging projects and contribute to the success of our company.


Join our team and be part of our mission to deliver exceptional customer service and drive business growth.

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