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Life Transformation Specialist
2 weeks ago
About Us
We strive to transform the physical environment of families, enabling them to focus on mental well-being and build meaningful lives.
Our home management system performs daily chores seamlessly and anticipates customer needs, enhancing their lifestyle while providing peace of mind.
We work as an extension of our customers' families, delivering services tailored to each family's unique needs.
A dedicated professional assists with miscellaneous home requests, from decorating to arranging repairs or planning holidays.
The role is equipped with professional attention, prompt service, strict quality controls, and effective need anticipation, helping customers with various tasks.
Responsibilities- Customer Onboarding: Understand customer context, explain how we can ease their life, and handhold them onto our ecosystem of services.
- Solution Deployment: Define interventions needed, deploy trained domestic helps, and undertake periodic supervision.
- Partner Management: Work with our partner ecosystem, onboard local partners, and oversee quality of work.
- Customer Lifecycle Management: Have deeper dialogues with customers, educate them to adopt wider services, and continually improve customer service.
- Customer Feedback & Service Improvement: Determine customer satisfaction, identify areas for improvement, iterate solution design, and raise complaints to relevant teams.
Key Requirements:
- Bachelor's degree in hospitality preferred
