
Senior Quality Assurance Manager
7 days ago
We are seeking a seasoned Quality Executive to join our team and lead the way in delivering exceptional customer experiences. The ideal candidate will possess a strong background in quality control, auditing, and management, with a keen eye for detail and a passion for driving continuous improvement.
The Quality Executive will play a pivotal role in ensuring that our customers receive the highest level of service, by monitoring and evaluating sales processes, identifying areas for improvement, and implementing effective solutions. This includes:
- Conducting regular quality audits to assess compliance with sales guidelines
- Analyzing CRM data to identify trends and areas for improvement
- Collaborating with cross-functional teams to develop and implement process improvements
- Tracking and reporting key quality metrics to ensure customer satisfaction and adherence to quality standards
Key qualifications include:
- Proven experience in quality control, auditing, and management
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Experience in CRM systems and processes
- Bachelor's degree in Business Administration, Quality Management, or a related field
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