Maritime Support Coordinator

2 days ago


Navi Mumbai, Maharashtra, India Sperton Global AS Full time

A safer, low-carbon shipping industry is underpinned by data sharing. Sperton Global AS is creating the digital infrastructure needed to enable high-performing maritime logistics for the safe movement of goods and people. Through our world-leading Smart Marine portfolio, we support our customers in their efforts to ensure secure, highly energy-efficient, and cost-effective marine operations.

We are a company with a mission to enable sustainable societies through innovation in technology and services. As we change course towards a cleaner, smarter maritime future, we are looking for top talent to support our team in this endeavour.

Main Responsibilities:

  • Provide technical support to customers on ENC and Publications issues on our FOS and ECDIS systems.
  • Troubleshoot issues on ENC and ECDIS support.
  • Register and allocate cases in CRM.
  • Verify and/or provide customers with licenses for voyage data/information upon request. Provide sales teams with assistance in quotations upon request.
  • Troubleshoot with customers on issues related to Voyage Data and software.
  • Organize and aggregate voyage data before releasing it to customers.
  • Provide weekly digital data updates and new editions upon vessel request.
  • Inform the sales coordinator upon receiving new information or any change requested by the customer.
  • Verify route optimization and fair usage policy for charts and publication requests for vessels under Flat Fee contacts.
  • Comply with all quality management system requirements and internal regulatory documents of the company.
  • Receive incoming calls from customers/end-users for support.


Education & Experience:

  • Any graduate with a minimum of 2 years of relevant experience.
  • Experience in customer support/service coordination is a must.
  • Experience in working with an ADMIRALTY distributor as ENC and Publication support will be preferred.

General Skills:

  • Communication skills
  • Problem-solving & decision-making skills
  • Presentation skills & Professional skills
  • Report writing and analyzing skills
  • Teamwork skills
  • Workplace ICT equipment & applications

Job Location: Goregaon, Mumbai



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