Application Management Specialist

7 days ago

Hyderabad, Telangana, India OpenText Full time

About the Role:


This position is part of the Managed Services team at OpenText and is responsible for Application Management, Support, and Maintenance.


The role involves day-to-day application administration and support, as well as developing new applications or functionalities based on customer requirements.


Key Responsibilities:



  • Providing Application Support for OpenText AppWorks (formerly Process Suite)
  • Software maintenance for applications written and running on top of AppWorks or Process Suite
  • Proficiency and solid understanding of either Linux or the Windows operating system
  • Preferably worked on application support and/or application maintenance projects for OpenText AppWorks or Process Suite
  • Experience working in an ITIL, ISO27001, SOC etc., standards environment is a definite plus.

Technical Skills:


BPM Tools: OpenText Appworks (Cordys)
Languages: Core Java.
Frameworks: SOAP, WSDL, XML
DBMS Technologies: MS-SQL-2012, My-SQL.
Web Technologies: HTML, Angular JS, JavaScript.
IDEs: Eclipse


What You Need to Succeed:



  • Provide Support for applications developed on AppWorks or Process Suite
  • Work in shifts – morning and afternoon (mandatory), night (optional only for P1 incident support if required) and regular on rotation basis.
  • Application maintenance: developing code fixes on top of AppWorks or Process Suite
  • Document resolutions for incidents, problems in the ticketing system, knowledge sharing platform, known error db etc.
  • Manage and maintain application, system configurations in a CMDB.
  • Manage and maintain artefacts like design documents, deployment diagrams etc.
  • Good oral and written communication skills for conversations with customer side technical/functional personnel on incidents, problems, changes etc.
  • Well acquainted change management procedures, and capable of change engineering with ability to develop clear and detailed documentation around the changes.
  • Understand escalations, impending failures and/or impending escalations alert the management and lead the team effectively on technical topics.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

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